TERMS & CONDITIONS OF SALE, INSTALLATIONS, SERVICE WORK & REPAIRS.
PRODUCTS & SERVICES WARRANTY, TERMS & CONDITIONS OF SALE, INSTALLATIONS, SERVICE WORK & REPAIRS.
Please note: Warranty may vary on repairs to existing door/s and opener/s depending on door/s and or door opener/s age and condition.
* Geared motor/motor warranty may vary on certain doors and will be dependant on the overall age and condition of the roller door and panel/sectional overhead door that the drive unit is fitted too. Your technician/installer will advise you on your warranty prior to the installation.
Warranty Periods: Garage Doors (1yr) Roller Door Motors (1yr) unless specified differently on invoice. Sectional & Tilt Door Motors (1yr) unless specified differently on invoice. Service & Maintenance on existing Motor/s (3 Months). Garage Door installation Warranty (90 Days). Garage Door Service (90 Days). Manufacturers Factory Warranty applies to all Supply Only Garage Doors and Openers. A service call out fee applies. Our warranty will NOT cover installation problems if the product was installed by persons other than a Direct Garage Doors Installer/s and or Technician/s. A call out fee applies if you require a service call out to inspect any problems that occurred from a product that has been installed by persons other than a Direct Garage Doors Installer/s and or Technician/s. Direct Garage Doors warrants all its installation work for a period of (90 Days). Where repairs or services have been carried out to an existing garage door/s, or an existing automatic garage door opener/s, not installed by Direct Garage Doors, or its installer/s, Direct Garage Doors will only warrant the part/s used to carried out the repair/s to the garage door/s, or automatic garage door opener/s for a period of three months unless specified differently on invoice. Direct Garage Doors and its installer/s will not be responsible for the installation of the existing garage door/s, or the existing automatic garage door opener/s, or the failure, from any cause whatsoever, of the existing garage door/s, or automatic garage door opener/s. Any Service and Repair Costs cover only the work specified and do not, unless specifically stated, include rectification of existing out-of-square openings or removal of old doors and fittings or electricity or gas fittings or the like. No locking bars or any other locking system/s will be fitted to new automated garage doors and any locking system/s fitted to any existing garage doors that have been automated by Direct Garage Doors will be removed as the accidental locking of an automated door/s when activated may damage the opener and/or the door and may cause injury as a result. Locking systems on automated doors will also void most manufactures warranty on automatic openers and doors. Where Direct Garage Doors replaces some of your existing damaged panels, due to variations in manufacturers coil used at the time of manufacture and machinery upgrades and or alterations, colour variations and woodgrain finish variations may be visible on panel/sectional door replacements panels, particularly on Goldern Oak finish, Classic Cedar finish and Caoba finish panels. If your existing door panel/s have any sun fading or a woodgrain finish, the colour and woodgrain variations and the overall finish in appearance may differ and be visable when fitted with your existing panels. To avoid any colour and finish variations a complete set of replacement panels would be required. Direct Garage Doors reserves the right to touch up on site Colourbond and or pre-painted surfaces on its range of garage doors but, no responsibility will be taken for the possibility of any paint rubs or scuffing on the internal wash coat finish or external painted surface. If these Terms & Conditions, which include all service work and repairs (which shall only be varied, modified or rescinded by written agreement executed by Direct Garage Doors) shall differ in any respect from the customers acceptance or confirmation then these conditions shall prevail. Our warranty is only valid if you follow instructions in the supplied User Handbook or Product Manual (if applicable) on how to maintain your garage door/s and opener/s. If in doubt of how to maintain your garage door/s and or garage door opener/s you may contact the product/s manufacturer or send us a email. Any installation, service or repair dates given are approximate only and Direct Garage Doors and the manufacturer accepts no liability for the delay from any cause whatsoever. If Direct Garage Doors is unable to deliver, install or repair, the contract shall be voidable at Direct Garage Doors option with no right to either party for damage, loss, cost, or expense. Whilst reasonable care will be taken while drilling and fixing, Direct Garage Doors, its installer/s will not be responsible for the failure, from any cause whatsoever, of any masonry or rendered surface while drilling or fixing by cracking or collapsing during installation of the door or opener or any weakening or collapse of the structure to which the door/s or opener/s are affixed occurring any time after the installation. Direct Garage Doors warranty does not apply to any defect, loss or damage arising or caused directly or indirectly by or as a result of:- (i) any defect (including defects in component parts or accessories) rising from or attributable to the failure to carry out normal preventive maintenance or adjustment. (ii) any additional defect damage or deterioration arising from or attributable to the operation of the door after it is known to be defective. (iii) any fault or surge in customer's electricity supply. (iv) any automatic units exposed to moisture. (v) The door striking any object during travel causing damage to the panel/s. Most modern openers are designed to auto-reverse when the door comes in contact with a solid object 50mm high on the garage floor, however if your door hits an obstruction it may cause the top or bottom panels to buckle under load before the auto reverse sensor stops the door travel. It is the customers responsibility to only operate the garage door when in full view and free from obstructions. Batteries, Fuses, Globes, Handsets and any Sensitivity/Force adjustments are not Warranted by Direct Garage Doors. It is the users responsibility to every month check the door safety auto reversing works when the door comes in contact with a solid object 50mm high on the floor and adjust if necessary and recheck. If it is not functioning properly the door must not be used, and must be serviced by an authorised service technician. Any quotations given by Direct Garage Doors will be quotations recommending type, size and installation of door/s, automatic opener/s, or part/s suitable for the job. Once signed by the customer the quotation shall become a contract. Deposit is required before all orders are placed. Balance is to be paid to the installer upon completion of the installation or on delivery where installation is not requested by the customer. Where openings are not complete or actual measurements cannot be taken on site, the Direct Garage Doors sizes and cost given in the quotation are estimated only and would be subject to revision when accurate measurement can be taken on completion of the opening. Any goods remain the property of Direct Garage Doors until full payment is received. Customers own conditions of purchase or buyers standard conditions shall not apply unless accepted in writing in advance. Direct Garage Doors reserves the right to change terms and conditions without notice. Direct Garage Doors understands and will exercise its statutory right to interest and compensation for debt recovery costs under the late payment legislation if not paid according to agreed terms. Payment is accepted by cash, cheque, money order or via direct transfer. If you have any queries about invoices - please email Direct Garage Doors. Please make cheques payable to Direct Garage Doors. Any discount applicable will not be granted if the account or any invoices remain unpaid after 7 days. To make a warranty claim you must email your claim to the email address listed below. Proof of purchase MUST be provided at the time of the warranty claim.
The manufacturer recommends that the garage door/s be inspected and lubricated regularly. All other maintenance or repair of garage door/s, especially any adjustment or replacement of the cables or components of the spring assembly is extremely dangerous and could cause serious personal injury if performed improperly.
All maintenance or repair of the garage door/s and electronic opener/s with the exception of inspection and lubrication must be performed only by an experienced professional garage door repair person/s. Removal of the garage door/s is not safe. Call an experienced professional garage door repair person/s to remove the door. Service calls as a lack of maintenance and or lubrication will be charged for.
Please read our Garage Door Safety Information.